Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and REFLX ("Company," "we," "us," or "our") governing your access to and use of our website, mobile applications, and AI clone creation services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

IMPORTANT: These Terms contain an arbitration clause and class action waiver that affect your legal rights (Section 18). Please read carefully.

2. Eligibility

To use the Service, you must:

• Be at least 13 years old (or 16 in the EEA), or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable laws
• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your account credentials

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Account Registration and Security

You are responsible for:

• Maintaining the confidentiality of your account password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information remains accurate and up-to-date

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

4. Service Description

REFLX provides an AI-powered platform that allows you to create digital clones that replicate your communication style, knowledge, and personality. The Service includes:

• AI clone creation and customization tools
• Training data input and management
• Conversational AI capabilities
• Integration options and API access (for applicable plans)
• Analytics and usage insights

Service Modifications: We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

5. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Create AI clones impersonating others without explicit consent
• Harass, abuse, threaten, or intimidate any person
• Distribute spam, malware, viruses, or malicious code
• Engage in fraudulent, deceptive, or misleading practices
• Infringe intellectual property rights or misappropriate trade secrets
• Generate illegal, harmful, or offensive content (including child exploitation material, violence, hate speech, terrorism)
• Bypass security measures, authentication mechanisms, or usage restrictions
• Scrape, data mine, or reverse engineer the Service
• Overload, disrupt, or impair Service infrastructure
• Use the Service for competitive analysis or to build competing products
• Share your account credentials with others

Violations may result in immediate account termination, legal action, and cooperation with law enforcement.

6. User Content and AI Training

6.1 Your Content

"User Content" means any data, text, messages, documents, images, audio, video, or other materials you upload, submit, or transmit through the Service. You retain ownership of your User Content.

6.2 License Grant

You grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, process, create derivative works from, publicly display, publicly perform, and distribute your User Content solely to:

• Provide, maintain, and improve the Service
• Train and fine-tune your personal AI clone
• Improve our AI models using aggregated, anonymized data
• Comply with legal obligations

6.3 Content Representations

You represent and warrant that:

• You own or have necessary rights to all User Content you provide
• Your User Content does not violate any third-party rights
• Your User Content complies with these Terms and applicable laws
• You have consent to create AI clones of any individuals represented in your Content

6.4 Content Monitoring

We reserve the right (but have no obligation) to monitor, review, or remove User Content that violates these Terms, at our sole discretion, without notice.

7. AI-Generated Content

Content generated by your AI clone ("AI Output") is based on your training data and our AI models. Important considerations:

• Accuracy: AI Output may be inaccurate, incomplete, or outdated. We do not guarantee accuracy.
• No Professional Advice: AI Output does not constitute professional advice (legal, medical, financial, etc.).
• Review Required: You are responsible for reviewing and verifying AI Output before use.
• Liability: You assume all risks associated with reliance on or use of AI Output.
• Ownership: Subject to our IP rights in the underlying technology, you own AI Output generated by your clone.

8. Intellectual Property Rights

8.1 Our IP

The Service, including its software, algorithms, AI models, design, text, graphics, logos, and all intellectual property rights therein, is owned by us or our licensors. These Terms do not grant you any ownership rights. You may not copy, modify, distribute, sell, or create derivative works from our IP.

8.2 Trademarks

"REFLX" and related logos are our trademarks. You may not use our trademarks without prior written consent.

8.3 DMCA and Copyright

We respect intellectual property rights. If you believe your copyright has been infringed, contact our DMCA agent at dmca@reflx.me with: (1) identification of copyrighted work, (2) identification of infringing material, (3) your contact information, (4) a statement of good faith belief, and (5) a statement of accuracy under penalty of perjury.

9. Subscription and Payment

9.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Current pricing is available on our website.

9.2 Billing

• Subscriptions automatically renew unless canceled
• You authorize recurring charges to your payment method
• We may change pricing with 30 days' notice
• All fees are non-refundable except as required by law
• You are responsible for all taxes

9.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds for partial periods.

9.4 Suspension for Non-Payment

We may suspend or terminate your account for non-payment. Suspended accounts may have limited functionality, and we may delete your data after a reasonable period.

10. Third-Party Services and Links

The Service may integrate with or link to third-party services, websites, or applications. We do not control, endorse, or assume responsibility for third-party services. Your use of third-party services is subject to their terms and privacy policies. We are not liable for any issues arising from third-party services.

11. Disclaimers and Warranties

We specifically disclaim warranties that:

• The Service will be uninterrupted, secure, error-free, or virus-free
• AI Output will be accurate, reliable, or suitable for your purposes
• Defects will be corrected
• The Service will meet your requirements
• Results from using the Service will be satisfactory

12. Limitation of Liability

Our total liability for all claims related to the Service shall not exceed the greater of: (a) $100, or (b) amounts you paid us in the 12 months preceding the claim.

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless REFLX, its affiliates, and their respective officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, (d) your violation of any third-party rights, or (e) your violation of applicable laws.

14. Term and Termination

14.1 Term

These Terms remain in effect while you use the Service.

14.2 Termination by You

You may terminate your account at any time by contacting support or using account settings.

14.3 Termination by Us

We may suspend or terminate your access immediately, without notice, for: (a) violations of these Terms, (b) fraudulent or illegal activity, (c) threats to security or integrity, (d) extended inactivity, or (e) legal requirements.

14.4 Effect of Termination

Upon termination: (a) your right to use the Service ceases, (b) we may delete your account and data (subject to our Privacy Policy and legal obligations), and (c) Sections 6.2, 8, 11-13, and 15-20 survive termination.

15. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy, available at /privacy.

16. Export Controls and Sanctions

The Service may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export laws and not to export, re-export, or transfer the Service to prohibited countries, entities, or individuals. You represent that you are not located in, under control of, or a national of any country subject to U.S. embargo or sanctions.

17. Government Users

If you are a U.S. government entity, the Service is "commercial computer software" and "commercial computer software documentation" as defined in Federal Acquisition Regulations, provided with only those rights customarily provided to the public.

18. Dispute Resolution and Arbitration

18.1 Informal Resolution

Before initiating arbitration or litigation, you agree to contact us at legal@reflx.me to seek informal resolution. We'll attempt to resolve disputes within 60 days.

18.2 Binding Arbitration

Arbitration terms:

• Administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
• One arbitrator appointed in accordance with AAA rules
• Conducted in English, remotely via videoconference
• Arbitrator's decision is final and binding, enforceable in any court
• Each party bears its own costs (unless otherwise awarded)

18.3 Class Action Waiver

18.4 Exceptions

Either party may seek injunctive or equitable relief in court for intellectual property infringement or unauthorized access.

18.5 Opt-Out

You may opt out of arbitration by emailing legal@reflx.me within 30 days of account creation with your name, address, and statement of opt-out. Opt-out does not affect other Terms provisions.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles. For disputes not subject to arbitration, you consent to exclusive jurisdiction in the state and federal courts located in [Your Jurisdiction].

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and REFLX regarding the Service.

20.2 Modifications

We may modify these Terms at any time. Material changes will be notified via email or Service notice. Continued use after changes constitutes acceptance. If you disagree with changes, stop using the Service and terminate your account.

20.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision is modified to be enforceable to the maximum extent.

20.4 Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

20.5 Assignment

You may not assign or transfer these Terms without our consent. We may assign these Terms without restriction.

20.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages).

20.7 Notices

Notices to you may be sent to your account email. Notices to us should be sent to legal@reflx.me or our registered agent address.

21. Contact Information

Questions about these Terms? Contact us: